سياسة الاستبدال والاسترجاع

Return & Exchange Policy – Silham

At Silham, we are committed to ensuring your complete satisfaction and providing a refined experience in every detail.
However, if you encounter any issue with the product you received, we’ll be happy to assist you with an easy and smooth return or exchange process.

How can I return a product?

If your product is defective or you received the wrong item, you can request a return within 7 days of receiving your order by contacting our customer service team at +966535869394 or via email at [email protected]

Can I get a refund?

Yes, if the product has a manufacturing defect or you received the wrong item, we will issue a full refund using the same payment method used for your purchase — whether it was credit card, Apple Pay, or “Buy Now, Pay Later.”

How long does the return or exchange process take?

Once your return request is submitted, our courier will arrive within 2 to 5 business days to collect the item.
After the product is received and inspected, the refund will be processed within 1 to 3 business days.